Please run a bad block scan on this drive or replace it if the error persists. If you stil got same errors, you Qnap USB port maybe damaged, and contat with Qnap offical support team. If its possible, use another external HDD to test if its working or not. Please be sure you update your NAS fimrware to the latest version. If your external HDD is not in compatibility list, that maybe the cause of the issue Ĥ – There Maybe Qnap Hardware or Software Issue Please chance your external HDD cable with a new one and try again.ģ – Your External HDD is not in Qnap Compatibility List, Also please install Seagate Seatools software, and use slow format for that external HDD!Ģ – Your External HDD USB cable may damaged -> Please be sure your external HDD doesnt give error on your Windows Pc. ġ – Your External HDD may got bad sectors. USB disk not detecting and below is the error message USB Disk Not Detecting And Got This Error Message III – Case: Backup failed: Job is aborted because there is an I/O error while accessing the local device!, 0,1474536942, I expect you will see the same dummy serial number.I – Case: System 127.0.0.1 localhost USB port 4 Read I/O error, sense_key=0×0, asc=0×0, ascq=0×0, CDB=28 00 57 09 ed 18 00 00 10 00. If you want to prove this for yourself, remove the PCB with a Torx screwdriver and power it up on its own. I suspect that both drives failed to reach the SA at one time, in which case they would have reported the dummy serial number, model number and firmware version in the ROM. When a drive cannot access the firmware area in the reserved section of the platters (System Area = SA), it defaults to identifying itself with a dummy ID stored within the "ROM" on the PCB. XxxxxxAx - Self-Service SeaTools Test Code It appears that the test codes have changed in recent times, but my understanding was (in 2013 ?) that the second last digit identifies the failing test, as follows: It is generated from the drive's serial number and the number of the failing test. This code is an encoded hexadecimal number which is unique to each drive. Can someone help me understand what is going on?Īs part of the RMA process, a user needs to obtain a SeaTools "test code". Here is the log file note the failed tests on two different dates - they are on two different hard drives. This is why the Seatools log file got appended. Here's the bizzarre part: both of these drives are showing up as the same S/N in Seatools - and not what is printed on the label on the hard drives. The replacement drive could be formatted by my Mac, but the Short Generic failed. The first one could not even be formatted (Seatools said cyclic redundancy check failed). But having terrible luck with the quality of the drives being shipped. I found Seagate Ironwolf 4TB drives on Amazon for $15 less than the WD Reds.
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